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Cleaning Equipment Direct : Returns, Exchanges & Cancellations

Except as set forth herein, all items are sold AS-IS and without warranty. Defective items are covered by the 90 Day Parts Warranty and the DOA Guarantee. Requests for returns of non-defective machines must be made to Cleaning Equipment Direct within 24 hours of receipt of the item and must be approved in advance by Cleaning Equipment Direct prior to return by the Customer. In the event that the Customer purchases a machine from Cleaning Equipment Direct under a lease via a third party agent there is no option to return or exchange the machine. For machines that may be returned, the Customer is responsible for shipping costs from the Customer’s location. If the item has been unpacked, it must be repacked for appropriate safe shipping and must contain all manuals, blank warranty cards, and other accessories and documentation contained in the shipment to the Customer. Cleaning Equipment Direct recommends the Customer fully insure any return shipment in case it is lost or damaged and use a carrier that can provide proof of delivery. Cleaning Equipment Direct makes no guarantees nor accepts any liability for incorrect parts being ordered regardless of any assistance offered during the transaction.

Freight / International Fees

Cleaning Equipment Direct is not responsible for delays in freight. Cleaning Equipment Direct makes no guarantees on delivery even when expedited services are purchased. Once the product has been shipped all parties are at the mercy of the freight company and any delays they may incur (e.g. weather). Cleaning Equipment Direct is not responsible for redelivery fees or any other fees associated with specialized deliveries. Cleaning Equipment Direct freight covers transportation from dock to dock and utilizes freight companies that typically deliver Monday through Friday from 8-5. If your business operates outside of these business hours, please advise us or arrange for customized delivery. For international shipments, Cleaning Equipment Direct is not responsible for destination fees including: port fees, unloading fees, delivery and clearance charges, inspection/customs and quarantine fees, duties and/or taxes or any other miscellaneous charges/fees at the country of arrival. These international destination charges are paid in local currency to the unloading port or the handling agents by the Customer.

Parts orders placed online may be cancelled by Cleaning Equipment Direct if the freight calculated is insufficient to cover the costs of shipping the order.

Replacement Parts purchased online or via phone/email

Warranty parts issues can be handled by contacting our customer service department at 501-812-3457.

Unless authorized, all parts sales are final. Cleaning Equipment Direct has the right to refuse returns on any item for any reason. Some items are strictly non-returnable without exception (e.g. batteries, Diamabrush, specially sealed electronic parts, any part delivered outside of the United States, items shipped to freight forwarders). Parts Return Request Form.

Pricing Disclaimer

Cleaning Equipment Direct makes every effort to ensure the accuracy of the items (including part numbers and descriptions) and prices on our website. Cleaning Equipment Direct is not responsible for pricing errors displayed on our website and is in no way obligated to complete a transaction in which an error has been made. Prices are subject to change at any time. We reserve the right to cancel any order for any reason and may choose to refund the entire purchase. Qualifying refunds will be processed at the sole discretion of Cleaning Equipment Direct via credit card, check or wire transfer depending on the circumstances.

Photo Disclaimer

Cleaning Equipment Direct utilizes multiple vendors to source products.  It is not possible or feasible to display photos of every type (shape, color etc) of part or machine from each manufacturer.  Therefore, Cleaning Equipment Direct is not responsible for variations in color or other differences that do not affect the performance or function of the part or machine. Refunds and/or returns may not be authorized for these differences. 


All equipment sales are 100% prepay only. There are no exceptions. Cleaning Equipment Direct prefers payment for equipment via either money wire transfer or cashier’s check. Payment via business check or personal check will result in delays of shipping of five business days for all funds to completely clear both parties’ banks.

Credit Card Fees
Equipment orders purchased via credit card may be subject to an additional fee up to 4% of the total purchase amount.

Waiver of Terms
If Cleaning Equipment Direct determines to waive in whole or part its policies and accept any return, there will be a minimum 30% restocking fee.

Cleaning Equipment Direct reserves the right to modify or amend these Terms and Conditions at any time.