Cleaning Equipment Direct (“CED”) Terms and Conditions of Sale
Reconditioned Equipment & Warranty
Unless otherwise stated, all reconditioned units are covered by Cleaning Equipment Direct’s Dead on Arrival Guarantee and a 30 Day Parts Warranty. All equipment that is sold "AS-IS" includes no warranty of any kind and ALL SALES ARE FINAL. Furthermore, "AS-IS" sales may not be refused for delivery.
All reconditioned machines are rebuilt to Customer’s order. A machine is considered sold to the Customer after the order has been placed and payment is received by Cleaning Equipment Direct. Due to the customization of the equipment for Customer’s needs and the cost of the equipment, any cancellations of reconditioned equipment orders will result in a 30% restocking fee. Lead times quoted are not guaranteed but are Cleaning Equipment Direct’s estimates.
Machines sold in RENTAL READY condition generally fall between AS-IS and fully reconditioned. RENTAL READY implies that the machine is operating and performs the basic function it was designed for. Every feature on the machine may not be operating. The wearable parts are not new. The machine may also be visibly dirty with scratches, dents, missing paint, debris in the hopper or tanks etc. Warranties for RENTAL READY equipment are different than reconditioned machines. RENTAL READY warranties cover only the major components required for immediate operation of the machine. These include hydraulic brush motors, drive motors, vac fans etc. These do not include items like head lights, door latches, brakes, tires, brushes, filters, squeegee assemblies, horns, hoses, seals etc. Cleaning Equipment Direct has final authority on any warranty claim. RENTAL READY machines are often pulled directly from Cleaning Equipment Direct’s rental fleet where the machines are operated daily at customer locations.
(DOA) Dead On Arrival Guarantee
If a machine is delivered and received by a Customer and is not properly functioning at the time of delivery, AND if the Customer notifies Cleaning Equipment Direct in writing within 24 hours of receipt of the defective machine, Cleaning Equipment Direct may, at its election and cost, dispatch a local repair company to Customer’s location to repair the machine OR return the machine to Cleaning Equipment Direct’s location for repair and then ship it back to the Customer. Pictures must be included in the claim and submitted to Cleaning Equipment Direct within 24 hours of receiving the machine. If it is decided that the machine will not be repaired, Cleaning Equipment Direct will provide the Customer with replacement credit in the amount of the purchase price paid or refund the Customer’s money.
NOTE: If the machine has been damaged during transport and the Customer accepts delivery from the transportation company, the Customer MUST notify Cleaning Equipment Direct immediately by submitting pictures of the damage along with written documentation and note any damage on the Bill of Lading. Otherwise, the Dead On Arrival Guarantee is void. Once the machine has been accepted from the transportation company it may not be possible to file a claim if these instructions are not followed. Therefore, Cleaning Equipment Direct may not be responsible due to the Customer accepting delivery of a damaged machine. Also, if the Customer elects to pick up the machine at Cleaning Equipment Direct’s location or otherwise arrange for a pick up of the machine with a third party freight company the Cleaning Equipment Direct Dead On Arrival Guarantee is void. In this circumstance the ownership of the machine is transferred when the machine leaves Cleaning Equipment Direct’s facility. This policy is in place because Cleaning Equipment Direct makes every effort to select transportation companies with experience in moving heavy equipment and often times puts security dividers in the cargo area to separate and protect machines. Do not use forklifts to move machines in any way. Doing so will void all warranties.
If a machine's final destination is outside of the United States, the standard warranties described above do not apply. The Dead on Arrival Guarantee for these shipments expires 24 hours after the machine is delivered to its U.S. shipping destination listed on the invoice. The machine must remain at that location to receive any repairs under warranty if there is an applicable warranty. If there is any applicable parts warranty, Cleaning Equipment Direct will deliver the covered parts to the same U.S. address listed on the invoice.
90 Day Parts Warranty for reconditioned equipment
If any part on a reconditioned unit fails to properly function within 90 days of the Customer’s receipt of said unit, Cleaning Equipment Direct will replace the part at no charge to the Customer. The Customer is responsible for any labor and/or trip charge associated with replacement of the part, and the Customer is responsible for returning the defective part to Cleaning Equipment Direct within 5 days of receipt of replacement part at the Customer’s expense. Cleaning Equipment Direct will not reimburse the Customer for parts purchased by the Customer.
All electrical parts and wearable items are sold with no warranty and are not covered by the above 90 day parts warranty or any other warranty. Wearable items include for example wheels, brushes, and squeegee blades. For questions regarding electrical and wearable items, please contact Cleaning Equipment Direct. It should also be noted that used/preowned machines sold by Cleaning Equipment Direct may be expected to have a worn and/or weathered appearance. Therefore, Cleaning Equipment Direct will be the final authority on parts warranty questions.