Product and service fine, communication might be a little better.
The replacement parts for our tennant floor scrubber arrived in a timely fashion, and the product was perfectly fine.
It would be an improvement if after you received the order that you immediately sent a confirmation email like every body else does.
I was ready to order from another company figuring that the order had not gone through properly when at 4pm the next day i had still not heard from your organization.
Just as i sat down to order the part from a different vendor your shipping notice email came through.