Simplifying Tennant Service Diagnostics LE: A Quick Guide for Technicians For Industrial Floor Equipment

If you service industrial floor care equipment, keeping your software and machine configurations up to date is essential. The Tennant Service Diagnostics LE application is the go-to tool for managing control board installations, firmware updates, and machine configurations.

Below is a quick breakdown of what you need to know about the software, compatibility, and system requirements.

Supported Equipment Models

This diagnostic software is compatible with a wide range of popular commercial scrubbers and burnishers:

• Tennant Models: M17, M20, M30, S16, T7AMR, T16AMR, T17, T20

System Requirements & Setup

To run the diagnostic software and connect to your machine seamlessly, ensure your setup meets the following criteria:

·       Software Download: Technicians must download and install the required service diagnostics LE software package before running the package:

o  Download V1 for the following machines and their serial number breaks

§ For serial numbers at or above

§ M17-13663

§ M20-17146

§ M30-13111

§ All S16s

§ All T7AMRs

§ All T17AMRs

§ T17-16063

§ T20-16089

o  Download V2 for the following machines and their serial number breaks

§ For serial numbers below

§ M17-13663 (Membrane Panel)

§ M17-13670 (Propanel)

§ T17-16063 (Membrane Panel)

§ T17-13328 (Propanel)

§ M20-17146 (Membrane Panel)

§ M20-8171 (Propanel)

§ M30-13111 (Membrane Panel)

§ M30-4510 (Propanel)

§ T20-16089 (Membrane Panel)

§ T20-16150 (Propanel)

·       Computer & OS: Operates on Windows 7 or later with .NET 4.5 or later installed.

• Display: Minimum resolution of 1024 x 768 or higher.
• Connection Cable: Requires a standard USB Type A to Mini-B cable (such as the Tennant 1071235 USB Cable).
• Drivers: Utilizes default Windows Human Interface Devices (HID) drivers automatically upon first connection, meaning an active internet connection is not required to get started.

Key Features of the Diagnostic Tool

Once connected via USB, the application provides powerful features to streamline maintenance and troubleshooting:

• Live Status Dashboard: Technicians can monitor real-time metrics including battery voltage, charge profile ID, battery state of charge (BDI), and internal electronic hour meters.
• Active Fault Monitoring: A live scrolling banner at the top of the screen instantly reports active fault codes and warnings (such as open loads or E-Stops) to help isolate issues quickly.
• Streamlined Firmware Updates: The software alerts you when updates are available, letting you easily update individual modules and review release notes for peak performance.
• Custom Machine Configuration: Easily modify and program operational parameters—like battery types, charger locations, drive options, and dust control systems—using simple drop-down menus.
• Lithium-Ion Battery Support: For machines equipped with a Lithium-Ion system, the tool extracts detailed status reports, pack IDs, usage data, and logged cycles, which can be exported directly into CSV files for reporting.
• Download the Tennant diagnostic service guide

Troubleshooting & New Board Installation

• New Board Wizard: Built-in automated wizards guide technicians step-by-step through setting up and configuring replacement control boards.
• Driver Troubleshooting: If Windows experiences issues recognizing the connection, the manual outlines clear, step-by-step procedures in the Device Manager to uninstall and refresh standard or touchscreen drivers properly.

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