We received our replacement batteries in a matter of a few days, and we were able to get the floor cleaner back up and running. Thank You very much.
*Note- Distilled water only, do NOT use chemicals or tap water*
*Note- After the wand is connected to the machine, and the machine is plugged into a wall and turned on, it takes approx. 15 minutes before each use for the steamer to reach optimal temperature. Once it reaches optimal temperature, it does NOT require this wait time.*