Returns

• Please note that the following items may not be returned: Special order items, special purchase/demo items, items not purchased from Cleaning Equipment Direct.
• Replacement credit will be issued at the original purchase price
• All non-defective items returned are subject to 20% restocking fee
• Please call 866 766-5553 to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
• All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes (where applicable), contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
• No returns of any kind allowed for electrical, propane, water powered or battery operated equipment.
• Customer is responsible for shipping charges on returned items. Shipping and Delivery charges are not refundable
• Cleaning Equipment Direct recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
• DEFECTIVE returns can be returned directly to Cleaning Equipment Direct within 15 days from the invoice date, at Cleaning Equipment Direct’s discretion for: credit, replacement, exchange or repair.

* Not responsible for typographical errors